Every customer wants logo

Delivering positive and consistent experiences
for every customer, every time.

Proven techniques to help customers find solutions.

Every Customer Wants® is AVAILABLE ONLINE providing a more interactive method of learning, quickly and flexibly.

everycustomerwants logo
  • Proven techniques
  • Powerful and interactive
  • Less than 2 hours to complete and start using
  • Available to access 24/7
  • Mobile friendly learning
Every Customer wants course brochure

Every Customer Wants® gives service professionals the skills and confidence to deliver outstanding experiences for every customer, every time.

The powerful and proven techniques explored through the engaging online learning help service professionals deliver what is truly important to their customers.

Using real-world examples, the highly interactive learning provides opportunities to practise; enabling service professionals to immediately use the techniques with their customers.

Every Customer Wants® Online is accredited by the CPD Standards Office and counts towards your annual CPD requirement.

Course Overview



Time to complete: 1 hour 15 mins

Time to complete:
1 hour 15 mins

Course access: 1 year

Course access:
1 year


Suitable for everyone in all customer contexts and service environments

Suitable for everyone in all customer contexts and service environments

Assessment: Final test included as standard

Assessment:
Final test included as standard

2 CPD Hours

Accreditation:
1.25 CPD hours

Modules

Module 1
Introducing Every Customer Wants®
15 minutes
Module 2
Every Customer Wants® Techniques
40 minutes
Module 3
Every Customer Wants® Practice Scenarios
10 minutes
Module 4
Every Customer Wants® Online Assessment and Certificate
10 minutes

Prices

Number of
Licences
Price per Licence
(Ex. Vat)
1-49
£29
50-249
£26
10%
saving*
250-499
£23
20%
saving*
500+
£19
34%
saving*


*Displayed pricing represents a 10% or more saving per licence compared to the price of the first tier of 1-49 licences at £29.

Are you looking to host these courses on your own LMS? Just let us know (email sales@themotivationagency-online.com) and we'll get in touch.