Recognising and managing emotions to build authentic workplace relationships.
The work environment encompasses a spectrum of emotions, ranging from stress and anxiety to joy, satisfaction, and enthusiasm.
This changeable environment plays a significant role in how someone feels in any given moment, recognising and managing those feelings indicates the level of emotional intelligence a person has.
Being adept at recognising and managing one’s own emotions is crucial for effectively navigating and interacting with the emotions of colleagues.
In this hands-on workshop, participants will delve into the importance of emotional intelligence in the workplace and engage in exercises to help develop their own level of emotional intelligence.
By the end of this course attendees will be able to:
Explain what emotional intelligence is and how it will impact success in the workplace.
Demonstrate behaviours that draw on emotional intelligence to manage relationships and decisions more productively.
Take action to develop their own emotional intelligence in line with personal needs and needs of role.
Topics covered include:
How are you? The role and extreme power of emotions.
Why did this happen? The neuroscience explained.
Personal and social competence, the many types of intelligence.
Responding to types.
What happens when? Emotional intelligence in the workplace.
on this transformative journey.
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