Customer service techniques that count.
Successful customer service teams understand the benefits of listening to customers and identifying their needs.
Through this e-Learning course, you will be empowered with the skills to better understand your customers, anticipate their needs, and deliver a seamless and personalised customer experience that adds value to their interactions with your brand.
This course is intended for customer service and customer experience teams in all sectors.
From £59.99 exc. VAT
Multibuy discounts available
CPD accredited
1 hour 15 minutes
4 modules
Final test and certificate included
One-year licence
This course is also available face-to-face or in blended mode.*
* additional charges may apply
Every Customer Wants® Online has been developed in partnership with Nick Drake-Knight, an internationally acclaimed coach, motivational speaker and author.
By the end of this course, customer service teams will be able to:
Create long-lasting relationships with customers.
Improve customer retention and satisfaction.
Build strong brand loyalty.
Deliver outstanding customer experiences.
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Discounts are available for enterprise licences and multibuy packages.