Customer service techniques that count.
Successful customer service teams understand the benefits of listening to customers and identifying their needs.
Through this e-Learning course, you will be empowered with the skills to better understand your customers, anticipate their needs, and deliver a seamless and personalised customer experience that adds value to their interactions with your brand.
This course is intended for customer service and customer experience teams in all sectors.
This course is also available face-to-face or in blended mode.*
* additional charges may apply
Every Customer Wants® Online has been developed in partnership with Nick Drake-Knight, an internationally acclaimed coach, motivational speaker and author.
By the end of this course, customer service teams will be able to:
Create long-lasting relationships with customers.
Improve customer retention and satisfaction.
Build strong brand loyalty.
Deliver outstanding customer experiences.
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Discounts are available for enterprise licences and multibuy packages.