CUSTOMER SERVICE

Customer service techniques that count.

Successful customer service teams understand the benefits of listening to customers and identifying their needs.

Through this e-Learning course, you will be empowered with the skills to better understand your customers, anticipate their needs, and deliver a seamless and personalised customer experience that adds value to their interactions with your brand

This course is intended for customer service and customer experience teams in all sectors.

Price per licence: £59.99 inc. VAT 
£49.99 exc. VAT
Multibuy discounts available 

icon of a pink clock 1 hour 15 minutes

Icon of a screen 4 modules

Icon of a badge Final test and certificate included

Calendar icon. Pink with 1Y letters on it One-year licence

This course is also available face-to-face or in blended mode.*

* additional charges may apply

Every Customer Wants® Online has been developed in partnership with Nick Drake-Knight, an internationally acclaimed coach, motivational speaker and author.

By the end of this course, customer service teams will be able to:

 

pink tick icon in a circle Create long-lasting relationships with customers. 

pink tick icon in a circle Improve customer retention and satisfaction.

pink tick icon in a circle Build strong brand loyalty.

pink tick icon in a circle Deliver outstanding customer experiences.

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Discounts are available for enterprise licences and multibuy packages.

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