FOR

customer experience

Customer Experiences that differentiate.

Our e-Learning courses are designed to empower Retail, Hospitality, Customer Experience and Customer Service teams in their everyday job.

We understand the critical role that these teams play in portraying your Brand and its values.

These training courses provide your staff with the resources and skills they need to deliver meaningful customer experiences that reinforce loyalty, encourage retention and differentiate your Brand.

By the end of these courses your teams will: 

pink tick icon in a circle Build and maintain stronger relationships with your customers.

pink tick icon in a circle Create personalised and meaningful experiences of your Brand.

pink tick icon in a circle Develop strong and ethical decision making skills.

pink tick icon in a circle Approach customers with professionalism, empathy and integrity.

pink tick icon in a circle Implement time-management techniques.

pink tick icon in a circle Adopt a problem solving attitude.

pink tick icon in a circle Apply effective communication strategies.

All our e-Learning courses are also available face-to-face or in blended mode.

CHOOSE YOUR TOPIC

White Icon of two people with a line connecting their heads. Symbolises empathy.

EMPATHY

STRONGER RELATIONSHIPS  BETTER CONVERSATIONS  TEAM EFFECTIVENESS

A white icon of a person with a headset on and two additional white icons with headsets on left and right. Symbolises customer service teams.

CUSTOMER EXPERIENCES

PERSONALISED SOLUTIONS  CUSTOMER SATISFTACTION  BRAND LOYALTY

White icon of two people with a speech bubble between them, Symbolises coaching.

COACHING

ACHIEVE MORE  DRIVE SUCCESS  INCREASE ROI

NEED SOMETHING MORE COMPREHENSIVE?

THE CUSTOMER EXPERIENCE TOOLKIT

Empower your Team. Delight your customers.

The training course includes sessions specifically designed to empower Retail, Hospitality, Customer Experience and Customer Service teams in their daily jobs.

The course includes 5 virtual sessions of 2 hours each or 2 days face-to-face (in person) training.

All sessions are designed to support your teams in acquiring the skills they need to deliver meaningful customer experiences and build strong relationships through sales and service excellence.

What’s included:

White tick iconCustomer service: Learn how to listen to customers and identify their needs.

White tick icon Empathy: Learn how to apply empathy when interacting with customers.

White tick icon Customer experience: Deliver a seamless and personalised customer experience that adds value.

White tick icon Meaningful conversations: Use meaningful conversations to deliver excellent service and assist your customers.

White tick icon Time management: Implement time management strategies to handle high-volume customer interactions without compromising service quality.

From £2,000 exc. VAT

* displayed price is for groups of up to 12 people.

Bundles and multibuy discounts are available. Please get in touch to get a bespoke price.

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