Customer Experiences that differentiate.
Our e-Learning courses are designed to empower Retail, Hospitality, Customer Experience and Customer Service teams in their everyday job.
We understand the critical role that these teams play in portraying your Brand and its values.
These training courses provide your staff with the resources and skills they need to deliver meaningful customer experiences that reinforce loyalty, encourage retention and differentiate your Brand.
By the end of these courses your teams will:
Build and maintain stronger relationships with your customers.
Create personalised and meaningful experiences of your Brand.
Develop strong and ethical decision making skills.
Approach customers with professionalism, empathy and integrity.
Implement time-management techniques.
Adopt a problem solving attitude.
Apply effective communication strategies.
All our e-Learning courses are also available face-to-face or in blended mode.
CHOOSE YOUR TOPIC
EMPATHY
STRONGER RELATIONSHIPS • BETTER CONVERSATIONS • TEAM EFFECTIVENESS
CUSTOMER EXPERIENCES
PERSONALISED SOLUTIONS • CUSTOMER SATISFTACTION • BRAND LOYALTY
COACHING
ACHIEVE MORE • DRIVE SUCCESS • INCREASE ROI
NEED SOMETHING MORE COMPREHENSIVE?
THE CUSTOMER EXPERIENCE TOOLKIT
Empower your Team. Delight your customers.
The training course includes sessions specifically designed to empower Retail, Hospitality, Customer Experience and Customer Service teams in their daily jobs.
The course includes 5 virtual sessions of 2 hours each or 2 days face-to-face (in person) training.
All sessions are designed to support your teams in acquiring the skills they need to deliver meaningful customer experiences and build strong relationships through sales and service excellence.
What’s included:
Customer service: Learn how to listen to customers and identify their needs.
Empathy: Learn how to apply empathy when interacting with customers.
Customer experience: Deliver a seamless and personalised customer experience that adds value.
Meaningful conversations: Use meaningful conversations to deliver excellent service and assist your customers.
Time management: Implement time management strategies to handle high-volume customer interactions without compromising service quality.
From £2,000 exc. VAT
* displayed price is for groups of up to 12 people.
Keep the learning going!
Add 1-year licences for our online courses
Empathy, Continue & Begin and Every Customer Wants.
*get in touch to choose your licences number and ask for prices.
Bundles and multibuy discounts are available. Please get in touch to get a bespoke price.